This IS the Avid L2: Re: [Avid-L2] Application Manager issues?

Tuesday, February 16, 2016

Re: [Avid-L2] Application Manager issues?

Good morning, Marianna,

I did exactly as you describe below, as my AppMan was also spinning mercilessly. But now, MC is not launching AT ALL and AppMan is still not synching and opening. Upon my attempt to launch MC, I got a dialog asking how I wanted to register my copy of MC.

THIS IS BAD! I AM ON DEADLINE TODAY! PLEASE HELP!

Thanks,

David Dodson

davaldod@gmail.com

On Feb 16, 2016, at 7:19 AM, marianna_montague@avid.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

Normally when the appman syncs and spins it is because the App helper is having an issue.

Do the following depending on OS:

Win 7 and 8
Stop in Task Manager:
AvidApplicationManager.exe
AvidAppManHelper.exe

Delete folders:
C:\ProgramData\Avid\AppManager\Cache
C:\ProgramData\Avid\AppManager\Db
C:\ProgramData\Avid\Licenses
C:\ProgramData\Avid\Common

Launch (in this order)
C:\Program Files (x86)\Avid\Application Manager\ AvidAppManHelper.exe
C:\Program Files (x86)\Avid\Application Manager\ AvidApplicationManager.exe

MAC 10.8.x – 10.10.x
Stop in Activity Monitor:
AvidAppManager
AvidAppManHelper

Delete folders:
HD/Library/Caches/Avid/AppManager/Cache
HD/Library/Caches/Avid/AppManager/Db
HD/Library/Application Support/Avid/Licenses

Launch (in this order)
Applications/Avid/Application Manager/AvidAppManHelper
Applications/Avid/Application Manager/AvidApplicationManager

Also note that....

If you just renewed your Upgrade & Support plan recently, you should deactivate/activate the license in AppMan in order to update the license to the new Support & Upgrade plan date.
It is NOT necessary, however, to update your license if you are not performing a software update. I.e you renewed your plan say in November of 2015 to Nov of 2016 but still plan to run 8.3 for example.  If you are on 8.3 and renewed your plan as I stated, and now you want to upgrade from say 8.3 to 8.5, then you must perform the deactivate/activate the license in order to update the license to the new date.
If your upgrade and support plan is successfully renewed, but you are not going to upgrade your software version at this time, you do not need to deactivte/activate your license now but will at some point throughout the plans year if you upgarde the software.
Bottom line....
****   Licenses only need to be updated when you have renewed your upgrade and support plan and are performing a software upgrade to a version that was released after your previous upgrade and support plan expired. ****

HTH
Marianna