On Hold usually means the original license was not bought on the Store so we have no idea ( this last time :)) where you got it, what it is and if it is registered. So when you buy the plan and tie a license too it, we need to verify that you a. registered it and b. you own it and c. it is a legit system ID.
If the license was bought on the store we know all that stuff so normally the system ID(s) would be accessible via a ill down menu.
Anyone in a punch who is still On Hold can email me along with your master account email and I can expedite it.
Sorry folks that I haven't been on - I have been EVERYWHERE answering questions - forums, cow, avid editors of Facebook and my email inbox continues to fill up.
I will check back later today to see if there are any added questions.
Marianna
__._,_.___
Posted by: marianna_montague@avid.com
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (28) |
.
__,_._,___
No comments:
Post a Comment