This IS the Avid L2: Re: [Avid-L2] New Support structure, pricing

Tuesday, May 6, 2014

Re: [Avid-L2] New Support structure, pricing

Why don't we just get an unlimited L support account and one if us just calls and asks when a problem happens then post the answer?

Really complaining about support costs is fairly irrelevant when every problem I've ever had was solved here by one of us.

Mike

On 7 May, 2014, at 3:12 am, Rupert Watson <rupert@root6.com> wrote:

Scott

I presume one would use the unlimited web portal support for the most part. As it is a monthly model you only need to pay the $30 for the month you need the unlimited phone calls, so it would not be $360 unless you really liked the sound of the phone rep's voice.

By the way the $30 Elite support includes hardware support as well.

I think the per incident supper is for a four hour web case, not for phone support.

Frankly I think it compares reasonably well with the support models offered by Adobe and Apple for Premiere and FCP. Can you point to an equivalent doc for them? How about for Autodesk Smoke ?

Rupert Watson
www.root6.com
+44 7787 554801

On 6 May 2014, at 17:48, switthaus@mac.com wrote:

No Rupert. Not at all.

So, if you have 13 calls in a year, you need to pay $360 more because you went over by one call in one month? So there is not "per call overage" charge?

I sure as hell hope there are good people at that call center, or there will be a schload of complaints about how "the guy/gal answering my call could not help me and now I am over my limit...".

And the feature of being able to be on the Avid Communities: is this something that is changing?

Silly stuff, this new structure, but I guess it is better for Avid revenue....

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