Re: [Avid-L2] What to do when a client breaks your machine?

If the client had it out on rental, they should have had it insured...

Make a claim on their insurance, and try to negotiate the client to pay the deductible.

Michael Kedor
paintingwithlife.com

On Apr 11, 2012, at 1:14 PM, Dom Q. Silverio wrote:

> While you can argue it broke through misuse and not typical wear-and-tear,
> you will likely not win that argument with a client.
>
> Or to put it simply, the tech guy says the client and the sales guy says us.
>
> FYI - The smaller the tape (DV, DVCPro, etc) the higher the chance that the
> label will be too big and cause transport issues
>
> Dom Q. Silverio
>
> On Wed, Apr 11, 2012 at 4:07 PM, millervideo_sf <millervideo@comcast.net>wrote:
>
> > We had an Panasonic HD1400 DVCproHD deck out on rent. The client calls up
> > and says his tape is jammed in the machine. He brings it in. The tape is
> > jammed in the loader because a tape label has partially come up, causing
> > the tape to get stuck. We get the tape out of the deck.
> >
> > Machine now seems to work fine. We test playback. All is OK. All is good
> > for 10 minutes.
> >
> > Client takes machine back and within 1/2 hour, calls back saying the
> > machine won't play any tapes now. Lots of dropouts etc.
> >
> > Has the loader been bent, now causing a tape to not align with the
> > transport correctly? If deck needs a new loader, that can cost $500 or so,
> > but I don't know.
> >
> > Who is responsible for repair? What does one do when a client breaks your
> > machine?
> >
> > Thanks
> > Lee Miller
> > Miller Video
> >
> >
> >
> > ------------------------------------
> >
> > Search the official Complete Avid-L archives at:
> > http://archives.bengrosser.com/avid/
> > Yahoo! Groups Links
> >
> >
> >
> >
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

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