Re: [Avid-L2] Support contract renewal problem

On Dec 7, 2015, at 3:19 PM, Wilson Chao wrote:

> Ashley,
>
> A bit too late, but if you don't want somebody else to steal your renewal, don't publish your serial code.
>
> Wilson

Wilson:

You say this and then you REPEATED her System ID & serial code in your email. You shouldn't have done that.

Dennis Degan


> On Mon, Dec 7, 2015 at 3:00 PM, Ashley Smith wrote:
>
>>
>>
>> Hi Marianna,
>>
>> I bought a support plan renewal (MC with Symph) from Videoguys and have
>> received a Serial Code.
>>
>> When I copy and paste that code into my "Product\renew support" on my Avid
>> account, it returns an invalid code message.
>> I hope you can help.
>>
>> System ID: xxxxxxxxxxxxxx
>>
>> master account email: xxxxxxxxxxx
>>
>> *From Videoguys:*
>>
>> *"Hello Ashley Smith*,
>>
>> Here are your Serial Code(s) for Order #xxxxxxxxxxx:
>> Avid Standard Support Plan Renewal for Avid Media Composer with Symphony
>> Serial Code: xxxxxxxxxxxxxxxxxxx
>>
>> Best regards,
>>
>> *Videoguys"*
>>
>> Many thanks
>>
>> Ashley
>>



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