David,
Start clicking on the lists on the subscriptions page. Mine was on :Media Composer | Software (Crossgrade from Symphony)" which was halfway down the list.
Marianna found it for me.
I've emailed Pope Francis and asked that Marianna be granted Sainthood status.
Tony
On Nov 13, 2015, at 11:34 AM, David Dodson <davidadodson@sbcglobal.net> wrote:
God, I think I may have just bought a whole new subscription yesterday rather than merely renewed my existing one. And I explored the Subscriptions page like crazy. Now I'm not so sure. Did I just spend another $299 on nothing?It would be so refreshing if someone from Avid could say something to us about why their web site and renewal/subscription process is so opaque. And they must start the sentence, "The Avid web site and Subscription/Renewal process is so awful because…" They must actually start the sentence with those words. Those words.
On Nov 13, 2015, at 8:27 AM, tonybreuer@mac.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:It can be confusing because the Products and Subscriptions page lists all the upgrades you've ever gotten. You have to click through to the correct one to get to the bottom layer where the renewal button is. It's not intuitive because I expected there to be a recognizable link on the Products and Subscriptions top layer, not on a pull down from an older upgrade.
Kudos to Marianna for guiding me to it.Hopefully the Avid web master will redesign this to put the renewal button on the top layer or at least make it more intuitive to find or explain that it is buried in a pull down menu.Call it "Renewals for Dummies".Tony
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Posted by: ANTHONY BREUER <tonybreuer@mac.com>
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this is the Avid-L2
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