I did the same thing David and when I open my app mgr. it give me a new date for expiration so I think I bought the right thing. I started with a click on renewal but the rest of the process leads you to think you are buying new.
Lou
On Nov 13, 2015, at 8:34 AM, "David Dodson davidadodson@sbcglobal.net [Avid-L2]" <Avid-L2@yahoogroups.com> wrote:
God, I think I may have just bought a whole new subscription yesterday rather than merely renewed my existing one. And I explored the Subscriptions page like crazy. Now I'm not so sure. Did I just spend another $299 on nothing?It would be so refreshing if someone from Avid could say something to us about why their web site and renewal/subscription process is so opaque. And they must start the sentence, "The Avid web site and Subscription/Renewal process is so awful because…" They must actually start the sentence with those words. Those words.
On Nov 13, 2015, at 8:27 AM, tonybreuer@mac.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:It can be confusing because the Products and Subscriptions page lists all the upgrades you've ever gotten. You have to click through to the correct one to get to the bottom layer where the renewal button is. It's not intuitive because I expected there to be a recognizable link on the Products and Subscriptions top layer, not on a pull down from an older upgrade.
Kudos to Marianna for guiding me to it.Hopefully the Avid web master will redesign this to put the renewal button on the top layer or at least make it more intuitive to find or explain that it is buried in a pull down menu.Call it "Renewals for Dummies".Tony
__._,_.___
Posted by: Lou Wirth <loutv@mindspring.com>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (5) |
this is the Avid-L2
.
__,_._,___
No comments:
Post a Comment