Tuesday, November 10, 2015

Re: [Avid-L2] Adobe Support? Not Joking Here

 

According to this I should not be getting the Red Frames on my CC 2014 AME:
Take a look at the last item which says it should be inserting neighboring frames instead.  I'm up to day on the 2014 CC AME as far as I know.  Hmmmm


Media Encoder Help | New features summary

 






Miscellaneous updates

New Dolby codecs

There are two new Dolby codecs, Dolby Digital Plus and Blu‐ray compliant codecs. You can also set some additional Dolby Digital settings:

  • Dolby Digital Plus is available when multiplexing is set to TS or None.
  • Dolby Digital Plus cannot be reimported to Premiere Pro and Adobe Media Encoder. Audition 6.1 can be used to import this codec.
  • Blu‐ray compliant Dolby codecs are specialized audio formats and are available in H.264 Blu‐ray format and MPEG-2 Blu‐ray format.

Updates to import and export settings

  • There is expanded XAVC support, you can now export XAVC HD Class 200, XAVC 2K/4K 24p, and XAVC 4K Class 480.
  • Advanced XDCAM parameters are available. You can use the new options to allow open or closed GOPs as well as GOPs of a fixed or variable length.
  • You can import SStP files.
  • Red frames are no longer added to MXF OP1a media when Adobe Media Encoder cannot decode a frame. Instead, a nearby frame is inserted and a warning is recorded when decoding errors occur.



---In avid-l2@yahoogroups.com, <speckydave@...> wrote :

The red frames are intentional, unfortunately:

https://helpx.adobe.com/media-encoder/kb/red-frames.html

D.


On 10 November 2015 at 21:15, John Moore bigfish@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
 

In light of my current Red Flashes being baked into my delivery file I think it would be prudent for me to contact Adobe and perhaps send them a portion of the problem file so I could see if they have a solution.  My experience with Adobe has never been good on getting support with the exception of a live chat I had when trying to figure out how to aquire CC2014 for an older machine.

I'll be googling but my recent experience trying to figure out if there are any level controls in Adobe Media Encoder leads me to anticipate a lot of dead ends.  Does any L2 member have a suggestion to submit or log an issue and how I might send them a file for them to analyze?  Trying to stay in a solution here and not just bash Adobe for lack of broadcast quality customer support.  I'm hoping there is someone nick named Marianna that works at Adobe, but I know that is just fantasy right?
 
John Moore Barking Trout Productions Studio City, CA bigfish@...


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