This IS the Avid L2: Re: [Avid-L2] Adobe Support? Not Joking Here

Wednesday, November 11, 2015

Re: [Avid-L2] Adobe Support? Not Joking Here

We suffered with these red frames for a while as well, and like Dom mentioned, the only way we got rid of them was doing a video mixdown before exporting from the Avid.

Avid's happy to mix resolutions in the timeline - and if you export the video (especially as 'same as source') you end up with a quicktime file that contains those same multiple resolutions - which trips Adobe up.

Mix down first to create 1 single video file with only 1 resolution in it, and then all the Adobe products are happy with it.

Jeff

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Jeff Hedberg

Director of Operations
Union Editorial
575 Broadway,6th floor
New York, NY 10012

On Nov 10, 2015, at 9:12 PM, bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I can definitely confirm the Red glitches ended up in my final files. I can see them in VLC and when ama'd into Avid. According to the Adobe What's new for 2014 it says AME is suppose to fill in with adjacent frames and not put in Red Frames anymore but according to the cloud I'm current and I only installed CC 2014 a couple of months back as it was the latest version that would work on my 10.8.5 system. I wonder what AME finds so offensive that doesn't effect Avid or VLC. They even mention in the article David R posted that even if it plays in VLC without issue there can still be some underlying header info or some such metadata issues related to the GOP structure. Just a big steaming pile of Art if you ask me.

---In avid-l2@yahoogroups.com, <spriest@...> wrote :

I've found Media Encoder to be somewhat temperamental. I oversee 4 Macs doing lots of transcoding, and a few times a week I'll have batches where some or all of the clips fail a few seconds in to each file. Generally once files have failed they will continue to do so, resetting the status or removing and re-adding to the batch does no good. Rebooting solves it, but since I often have multiple processes running on a given machine it's not a convenient solution. Editors here have had issues with the red frames on export as well. I haven't had anything kicked back, but almost all of my work is transcoding camera raw files, so it may have been happening and the editors working with the footage cut around the glitches.

Stephen Priest
CNN Atlanta

-----Original Message-----
From: "bigfish@... [Avid-L2]"
Sent: Nov 10, 2015 5:18 PM
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] Adobe Support? Not Joking Here

Well that makes AME unusable on so many levels. This should be a preference setting. As it note even if VLC plays it there still might be some GOP issue. I guess this speaks to an issue of how Avid is creating the XDCAM 50 file and it's GOP structure given when I took a DNX .mov and converted that from 23.976 to XDCAM 50 at 29.97I I didn't see the Red Frames but the levels were shifted so an unusable file without Red Frames because of levels or proper levels in with Red Frames. I think I have to pick neither.

Yes the video mixdown seems to have worked although I do see the same scope alarms popping up when I ama back to it like I had seen with the AME version. Interesting the 23.976 file shows no scope level alarms but with pulldown added the alarms start popping. I wonder if the pulldown insertion split fields in some way make the Tek scope over react to level speculars.

After 30 years I thought I was starting to get this crap down. Hey Adobe if you are going to put Red Frames to show errors why not include Text like saying "Bad Frame" like Avid has Media Offline still. I guess this explains the stalls along the way to as AME was confused.

---In avid-l2@yahoogroups.com, <speckydave@...> wrote :

The red frames are intentional, unfortunately:

https://helpx.adobe.com/media-encoder/kb/red-frames.html

D.

On 10 November 2015 at 21:15, John Moore bigfish@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

In light of my current Red Flashes being baked into my delivery file I think it would be prudent for me to contact Adobe and perhaps send them a portion of the problem file so I could see if they have a solution. My experience with Adobe has never been good on getting support with the exception of a live chat I had when trying to figure out how to aquire CC2014 for an older machine.

I'll be googling but my recent experience trying to figure out if there are any level controls in Adobe Media Encoder leads me to anticipate a lot of dead ends. Does any L2 member have a suggestion to submit or log an issue and how I might send them a file for them to analyze? Trying to stay in a solution here and not just bash Adobe for lack of broadcast quality customer support. I'm hoping there is someone nick named Marianna that works at Adobe, but I know that is just fantasy right?

John Moore Barking Trout Productions Studio City, CA bigfish@...