Tuesday, November 10, 2015

Re: [Avid-L2] Adobe Support? Not Joking Here

 

The red frames are intentional, unfortunately:

https://helpx.adobe.com/media-encoder/kb/red-frames.html

D.


On 10 November 2015 at 21:15, John Moore bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
 

In light of my current Red Flashes being baked into my delivery file I think it would be prudent for me to contact Adobe and perhaps send them a portion of the problem file so I could see if they have a solution.  My experience with Adobe has never been good on getting support with the exception of a live chat I had when trying to figure out how to aquire CC2014 for an older machine.

I'll be googling but my recent experience trying to figure out if there are any level controls in Adobe Media Encoder leads me to anticipate a lot of dead ends.  Does any L2 member have a suggestion to submit or log an issue and how I might send them a file for them to analyze?  Trying to stay in a solution here and not just bash Adobe for lack of broadcast quality customer support.  I'm hoping there is someone nick named Marianna that works at Adobe, but I know that is just fantasy right?
 
John Moore Barking Trout Productions Studio City, CA bigfish@pacbell.net


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