Dear colleague,
Thank you for your message. Kindly note that I am out of office from 12 July till 07 August 2015, both days inclusive. During my absence please coordinate with Mr. Karim Dhib KDhib@jcctv.net (Tel: 55169204 ) for the issues related to Post Production and Mr. Wessam Abdellatif WAbdellatif@jcctv.net (Tel: 66598775 ) for the issues related to Acquisitions.
I will not be able to check my e-mails regularly but please keep me CC in all correspondence.
Best regards,
On Jul 12, 2015, at 21:17, bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
> Okay I think I found my missing tab. When I go to the support portal there is a listing of "Cases" clicking on that goes to a page where I can click on "Create a new case." Perhaps my confusion is in part due to a confusion of "ASC" acronym. It stands for "Avid Support Code" but I was mistakenly taking it to mean Avid Support Contract in certain cases
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> Upon closer inspection I think the portal is only for those with Avid Advantage Support or an Avid Support Code, I had mistakenly assumed Avid Standard Support,which I have, is different from Avid Advantage Support Contract and does not allow for portal access. I ended up calling support and got my case registered so I've been handled. Perhaps someone from Avid could clarify if I'm interpreting the web site correctly now. Here is what it says:
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> Contact Support
> We believe that when you succeed, we succeed. - Victoria Moreno, Senior Director, Customer Success
> Please have your System ID or Avid Support Code (ASC) ready when you call. For customers under an Avid Advantage support contract, you can reach Avid support at the Avid Support Portal. If you have an ASC and would like to submit your case online, use your ASC.
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[Non-text portions of this message have been removed]
Posted by: Walid Ketata <walidketata@gmail.com>
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