JOB POSTING TECHNICIAN
Hula Post has provided exceptional equipment rental services to the post production and broadcast communities, for nearly 20 years. We are the industry leader in customized workflow solutions. We offer a huge inventory of editorial and finishing systems, storage solutions and support gear, and we back it up with the most experienced and knowledgeable support team in the industry. Whether you need a single system or a complex, customized workflow to take you from production through post, we can provide you with the tools to meet your technical requirements, budget and production schedule. We are committed to providing our clients with the highest level of friendly, personalized service and technical expertise.
We are currently seeking someone to join our Technical Support team as a Junior Level Avid Technician. This client facing role is responsible for installing and maintaining all post production equipment for Hula Post customers. The Technician must provide excellent and proficient service when delivering and installing post-production equipment. This position may also be assigned to participate in integration project per the discretion of the scheduling department.
This position is based out of our Main Headquarters in Burbank, CA ,USA.
Job Responsibilities: Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Contribute in a positive manner to a work environment built on communication, cooperation, accountability and respect.
- Provide an excellent customer service experience to our clients.
- Be a positive representative of the Technical Support team when interacting with other departments.
- Work with team members to guarantee customer satisfaction in line with the company reputation for excellence.
- Participate in the assembly and integration of all systems and equipment on-site or in-house when scheduled to do so by the scheduling department.
- Understand the basic concepts of electrical and video wiring, and participate in wiring projects when possible.
- Understand basic I.T. concepts as they relate to workstation function, connectivity, networking and communications.
- Understand the basic concepts for audio and visual production with an emphasis on the post production non-linear editorial space.
- Properly file technical operations reports for every on-site visit, when you are assigned as the primary technician on the job, or if you complete a solo task in the field.
- Receive technical training when required and/or requested.
- Assure quality, completeness and working order of all equipment installed or maintained by the Company.
- Provide field service and equipment maintenance equipment upon request ensuring all quality standards are met.
- Provide the Scheduling department with updates on arrival, departure as well as report issues while on site with the client.
- Be available for overtime, evening or weekend work as business demands.
Minimum Qualifications: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
- 1 – 2 years working in a Post Production company in a technical support role.
- Strong electronics and audio visual equipment background.
- Detail-oriented
- Strong Time Management Skills
- Have familiarity or interest in Broadcast and Post Production Technology
- Have excellent follow-through & client rapport
- Have strong problem-solving skills
- Self-starter and detail oriented.
- Strict confidentiality in dealing with people inside and outside of company.
- Excellent interpersonal skills
- Self-motivated
- Common sense
- Professional appearance and stature
Preferred Skills:
- 2-3 years as a Technician with applied experience towards integrating post production services.
- 1-2 years trade school education specializing in mechanical and electrical engineering.
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
- At times a work day can exceed the 8 hour minimum, employees must have the physical and mental endurance to work over-time.
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Posted by: Ofer Raveh <o.raveh@att.net>
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