Dave, to your point about the absence of documentation about it not working for 7.0.3; it is documented, here in Avid's KB. That's quite a handy article all round.
Rupert Watson
+44 7787 554801
www.root6.com
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: 28 January 2015 02:01
To: Avid-L2@yahoogroups.com
Subject: RE: [Avid-L2] Re: Positive Avid support experience
Rupert.
I have no argument that good intentions can be found. Maybe I just have some unique situations that I've had to deal with. Things like being given a batch of version 8 upgrades when the goal was to run version 7…well that works great on version 7.0.4 but not 7.0.3. Documented? No.
I have been at this for a long time…like many on this list. Can you imagine if you are new to Avid and have to know the right person to call to make your system work?
I have 20+ systems to upgrade in the next couple of months. Ask me after that if it's better.
Dave Spraker
Principal, spraker.tv
Shared Storage Solutions | Consulting | Sports Audio
Northwest Territory Manager, Western Rep Associates
Broadcast and AV Manufacturer's Representative
dave@spraker.tv
(503) 897-0250
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Monday, January 26, 2015 2:01 PM
To: Avid-L2@yahoogroups.com
Subject: RE: [Avid-L2] Re: Positive Avid support experience
Dave
In terms of the legacy systems and the frustration that they generate; agreed. In terms of the sincere intent on Avid's part to get this fixed, I disagree.
At the end of last year, in the frenzy to get the support contract updates sorted out, my support team - all nine of them - spent about 80% of their time sorting out Avid licensing issues for our customers so we are hurting too. But I really do believe Rick when he says he is on it.
Improvements in process and internal systems can't come fast enough for us, either, but we are hopeful!
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: 26 January 2015 07:46
To: Avid-L2@yahoogroups.com
Subject: RE: [Avid-L2] Re: Positive Avid support experience
It can't get much worse…
Dave Spraker
Principal, spraker.tv
Shared Storage Solutions | Consulting | Sports Audio
Northwest Territory Manager, Western Rep Associates
Broadcast and AV Manufacturer's Representative
dave@spraker.tv
(503) 897-0250
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Sunday, January 25, 2015 4:36 AM
To: Avid-L2@yahoogroups.com
Subject: [Avid-L2] Re: Positive Avid support experience
A lot of the current glitches are related to the length of time MC has been around and the various sales methods.
This should see it sorted out and much simpler moving forward.
Pat from his mobile.
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Visit this site for our latest news and views.
Registered in the UK at: 4 Wardour Mews, London W1F 8AJ
Tel: +44 (0) 20 7437 6052
Company No. 03433253
Posted by: Rupert Watson <rupert@root6.com>
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