This IS the Avid L2: Re: [Avid-L2] Positive Avid support experience

Dave

don't get me wrong; we get our arses handed to us daily by Avid's internal systems. That's why customers come to us, in part, we take the pain so they don't have to. We are doing 120 updaters at the moment and guess what? It isn't better. It hurts.

All I am saying is that someone at the top appears to give a shit and its trickling down. I didn't say, and nor did he, that he is a magician ;-)

Rupert Watson
www.root6.com
+44 7787 554801

On 28 Jan 2015, at 02:00, Avid-L2@yahoogroups.com wrote:

I have no argument that good intentions can be found.  Maybe I just have some unique situations that I've had to deal with.  Things like being given a batch of version 8 upgrades when the goal was to run version 7…well that works great on version 7.0.4 but not 7.0.3.  Documented?  No.

I have been at this for a long time…like many on this list.  Can you imagine if you are new to Avid and have to know the right person to call to make your system work?

I have 20+ systems to upgrade in the next couple of months.  Ask me after that if it's better.