This IS the Avid L2: [Avid-L2] Re: Customer Advocate Marianna comes through again

Love you all too - I swear I do.... well most of the time <wink>

Marianna

--- In Avid-L2@yahoogroups.com, "Terence Curren" <tcurren@...> wrote:
>
> We LOVE Marianna!!!!!
>
> --- In Avid-L2@yahoogroups.com, "schmidtska" <ashley@> wrote:
> >
> > Just a quick note of appreciation.
> >
> > My Symph 6 to 6.5 upgrade at the end of last month went wrong when I mistakenly purchased MC instead of Symph from the European online store.
> >
> > Marianna fixed it promptly despite fielding thousands of emails during what must have been an extremely busy time.
> >
> > Subsequently my complimentary MC7 & Symph activation also failed.
> >
> > Our advocate sorted the problem within minutes of my sending her an email.
> >
> > I know I'm not the first to sing her praises, but this lady is one huge asset to the community, as well as for Avid.
> >
> > The value of a real, approachable person who is immediately prepared to take your problem seriously, and come up with a solution quickly, is a significant differentiator in this competitive market.
> >
> > Marianna's "can help - will help" attitude is worth gold.
> >
> > And its not the first time she has come to my rescue...
> >
> > Ashley
> >
>