Hi Marianna,
Thanks for the reply. I was, at the time, in a bit of a hurry and I was
hoping to get a phone number as the one on the store page wasn't
ringing. My bad for being impatient :o)
Eventually got the 'store' via e-mail and I've sorted the issue out as I
never activated the MC download.
But again thanks for your help. We get there in the end.
Marcus
On 03/06/2013 21:24, mariannamontague wrote:
> email me directly at marianna.montague@avid.com
>
> Provide the following in the email....
>
> The sales order # from the order.
> your name and email used on the order
> the activation ID you received with the MC 6.5 upgrade boo boo
>
> I will have to decommission / retire the activation and then ask the store to refund you so you can then go and buy the correct item.
>
> Marianna
>
>
> --- In Avid-L2@yahoogroups.com, "rail_net_2k" <gen@...> wrote:
>>
>> Hi All,
>>
>> Is there a quick and easy way to sort this out....
>>
>> I've just done a Symphony 6 > 6.5 upgrade via the Avid store but I mistakenly got Media Composer 6.5.
>>
>> All paid for now, but is there someone to call (I've tried the German 47258888 number to no avail) so I can swap the licences over to a Symphony rather then MC?
>>
>> That'll teach me to make polite conversation whilst working!
>>
>> Cheers,
>>
>> Marcus
>>
>
>
>
>
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