Well my limited experience with Adobe to reactivate a CS 3 package after a drive went bye bye was anything but satisfying. 3 hours on hold and the cell dropped the call. Next day 4 hours on hold and run around before getting the 15 minute window of activation code. Perhaps things have changed but I never heard anything good about Adobe support.
--- In Avid-L2@yahoogroups.com, Jim Gilson <gilsonjamesj@...> wrote:
>
> Customer UnSuccess could be Avid's final downfall. Adobe has put a lot of smart effort into listening and helping end users operate their products. It is paying off.
>
>
> Cheers,
> jim
>
>
>
> -----Original Message-----
> From: Shirley Gutierrez <guanacaa@...>
> To: Avid-L2 <Avid-L2@yahoogroups.com>
> Sent: Wed, Feb 22, 2012 12:10 pm
> Subject: Re: [Avid-L2] Avid store hell
>
>
>
>
>
> That was a good, and useful, rant Nigel. I hope Avid hears it.
>
> Shirley
>
> -----Original Message-----
> From: Nigel Gourley <avid-l@...>
> To: Avid-L2 <Avid-L2@yahoogroups.com>
> Sent: Wed, Feb 22, 2012 8:17 am
> Subject: [Avid-L2] Avid store hell
>
> Blimey it's still the most frustrating experience actually trying to buy
> things..
>
> I bought an upgrade in the online shop.. The activation code is apparently
> invalid, the web link about updates if you purchased online doesn't work.
> The customer service that you are supposed to contact is none existent.
>
> Oh and the online payment wouldn't work I had to do it through paypal.
>
> Luckily there is a customer satisfaction survey where I can put "
> unsatisfactory "in every box and be thanked for my feedback J
>
> Rant over!
>
> N
>
> [Non-text portions of this message have been removed]
>
> ------------------------------------
>
> Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
> Yahoo! Groups Links
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
No comments:
Post a Comment