Well, the HDCAMSR decks were the first time I ordered a Sony support contract. They come out and clean, install updates, align, etc. for free whenever I call. If you have to replace the heads just once in two years, the contract just paid for itself.
--- In Avid-L2@yahoogroups.com, Tim Selander <selander@...> wrote:
>
> Sorry for hi-jacking this thread, but it reminded me of another
> issue we're having with this deck. The playback head seems to
> have a clog -- lots of noise/errors. Cleaning tape didn't touch
> it... called our supplier who also handles repairs just to get a
> feel on how long it might be out if it needs a head replaced and
> mentioned to the guy I'd open it up and wipe the heads once
> before having them look at it... "Oh, don't do that! Man, you can
> do a lot of damage -- anything like that we don't even try and
> just send the decks direct to Sony instead."
>
> Wha...? We're new to HDCAM decks, but are they that easy to
> destroy? What's the conventional wisdom on cleaning heads?
>
> Thanks,
>
> Tim Selander
> Tokyo, Japan
>
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