This IS the Avid L2: [Avid-L2] Re: Unable to Transfer PhraseFind to new system

Thank you, Mark.
Looks like I'll email the magnificent Marianna!
Craig

--- In Avid-L2@yahoogroups.com, Mark Spano <cutandcover@...> wrote:
>
> From our pal Marianna (as in, when in doubt…) :
>
> Phrasefind and Scriptsync for use with 5 and 5.5 was a 25 digit serial #
> that looks similar to the serials for the editing app.
>
> Phrasefind and Scriptsync for use with 6 and 6.5 is a 16 digit activation
> ID and each one is easy to identify by the beginning digits.
>
> Phrasefind = starts with PF
> Scriptsync = starts with SS
>
> The way it is suppose to work is..... you deactivate your 5.5 license via
> the editing app >Special Menu> deactivate leaving the PF and/or SS licenses
> alone. You then install and activate 6 or 6.5 using the Avid License
> Control Utility. You should see an Info Tab after activate within ALC. This
> tab "should show you" the new 16 digit activations for the options you own.
>
> In some cases it hasnt worked - temp licenses, deactivate wasn't completed
> properly, just didnt "work" for some like Job :) so if you et stuck, email
> me and I can help you.
>
> Marianna
> marianna.montague@...
>
>
>
>
>
>
> On Wed, May 15, 2013 at 3:54 PM, craigacm <CraigACM@...> wrote:
>
> > **
> >
> >
> > I've been using PhraseFind with MC 5.5. I want to move PhraseFind over to
> > another system with Symphony 6. I deactivated it in MC, but when I tried to
> > activate it in Symphony, the installation code for PhraseFind doesn't seem
> > to have the correct number of characters.
> >
> > I've spent a long time today trying to find answers at the Avid support
> > website and on the phone, but I can't figure out how to ask the question
> > without purchasing a support code. (I don't feel I need tech support, just
> > a fast answer on how to activate PhraseFind from one system to another.)
> >
> > I also discovered that my Master Avid account shows only my MC5.5 system.
> > It doesn't show I have Symphony 6 -- although I do have an email
> > confirmation from a year ago that it was registered. (And the Complimentary
> > Service Access Code they sent does not seem to be valid anymore, so I can't
> > use that either!)
> >
> > Should this be so difficult? Anyone know how to do this or who to contact
> > at Avid to make it happen?
> >
> > Thanks,
> >
> > Craig Mikhitarian
> > ACM Productions, Ltd.
> >
> >
> >
>
>
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>