How important is the client to you?
-gl
On Apr 11, 2012, at 2:07 PM, millervideo_sf wrote:
> We had an Panasonic HD1400 DVCproHD deck out on rent. The client calls up and says his tape is jammed in the machine. He brings it in. The tape is jammed in the loader because a tape label has partially come up, causing the tape to get stuck. We get the tape out of the deck.
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> Machine now seems to work fine. We test playback. All is OK. All is good for 10 minutes.
>
> Client takes machine back and within 1/2 hour, calls back saying the machine won't play any tapes now. Lots of dropouts etc.
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> Has the loader been bent, now causing a tape to not align with the transport correctly? If deck needs a new loader, that can cost $500 or so, but I don't know.
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> Who is responsible for repair? What does one do when a client breaks your machine?
>
> Thanks
> Lee Miller
> Miller Video
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